At Infinite Coating LLC (“we,” “us”), your privacy matters. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when you interact with our website www.infinitecoatingfl.com, request painting services, or communicate with us through phone, email, or SMS.
1. Information We Collect
A. Information You Provide Directly
We collect personal information that you voluntarily provide, including:
• Contact information: your name, email address, and phone number
• Project details: service requests, job scope, property details, and appointment preferences
• Payment information: processed securely through third-party payment providers (we do not store full payment card data)
• Communication records: messages submitted via web forms, email, phone calls, or SMS messaging
B. Information Collected Automatically
When you visit our website, we may collect:
• Usage data: pages visited, time spent, and on-site interactions
• Cookies & tracking: such as Google Analytics or similar tools to improve site performance and user experience
2. How We Use Your Information
We use your personal information to:
• Provide painting services: process inquiries, deliver estimates, schedule appointments, and communicate job updates
• Communicate with you:
Send confirmations, follow-ups, reminders, and service updates via email, phone, or SMS
Send promotions or special offers (you may opt out at any time)
• Improve our services & website: analyze traffic, enhance user experience, and test new features
• Meet legal obligations: including tax, accounting, insurance, and regulatory requirements
3. SMS Messaging (A2P-Compliant)
By providing your mobile number, you consent to receive SMS communications from Infinite Coating. These may include:
• Appointment confirmations
• Service updates
• Estimate follow-ups
• Customer support responses
• Promotional messages (optional)
Message frequency: varies based on your interactions with us Opt-out: reply STOP to any message Help: reply HELP or contact us at +13525123440 Message & data rates: may apply depending on your mobile carrier; we are not responsible for delayed or undelivered messages
4. How We Share Your Information
We do not sell your personal information. We may share limited data only with:
• Service providers: payment processors, CRM systems, scheduling tools, communication platforms
• Analytics providers: for website and performance insights
• Legal authorities: when required by law
• Business transitions: in the event of a merger, sale, or transfer, your information may be included under the same terms of this policy
5. Cookies & Tracking Technologies
We use cookies to:
• Support essential website functionality
• Remember your preferences
• Analyze website performance
• Improve marketing and customer experience
• You may disable cookies in your browser settings, though some features may not function as intended.
6. Third-Party Links
Our website may contain links to external sites such as financing partners, map services, or project galleries. These third-party sites have their own privacy policies, and we recommend reviewing them before providing any personal information.
7. Data Security & Retention
We take reasonable steps to protect your data, including:
• Using SSL encryption
• Storing data on secure servers
• Limiting access to authorized personnel only
• Data is retained only as long as necessary for operational, contractual, or legal requirements.
• You may request deletion of certain data—including SMS consent records—by contacting us.
8. Children’s Privacy
Our services are not intended for individuals under 13. We do not knowingly collect information from minors. If such information is discovered, it will be deleted promptly.
9. Your Rights & Choices
You may have the right to:
• Access your personal data
• Request corrections or updates
• Request deletion of your information
• Withdraw SMS consent
• Opt out of marketing communications
• Restrict certain types of data processing
To exercise these rights, please contact us using the details below.
10. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements. The “Last updated” date at the top will reflect the most recent revision.
11. Contact Us
For questions, concerns, or privacy-related requests, contact us: